SALON POLICIES

CANCELLATIONS

 We require 24 HOURS notice of cancellation. No Exceptions.

• Same-day cancellation fee: $25

• SATURDAY same-day cancellation fee: 50% of scheduled service

• No-call/no-show: 100% charged according to service.

NEW CLIENTS

Even if your hair has been well maintained by a previous stylist, it is our policy to spend our first session familiarizing ourselves with your hair in order to determine our best method of service in the future. If this will be your FIRST TIME visiting us, you MUST select one of the following:

  • New Doux Straight
  • New Doux Naturally Curly
  • Consultation

A $25 non-refundable deposit is required to book all New Doux/Welcome Back services. Our other services are reserved for returning clients only. After your initial visit, you're free to select other services from the menu. If you select a service that is not specified as a New Doux, we reserve the right to cancel/reschedule your appointment at your expense. To avoid misunderstanding, we ask that you take a moment to read about the New Doux service by clicking here.

RETURNING CLIENTS

If it has been more than 90 DAYS since your last visit, you are considered a WELCOME BACK client, and will be charged accordingly. Select the WELCOME BACK service to ensure that we have time to complete your service.

CELL PHONES

Feel free to text to your heart's content, however, we ask that you be considerate of others by silencing your cell phone, and refraining from taking calls during your service and under our dryers/steamers. If you must take a voice call, we ask that you place the caller on hold, then step outside for privacy. We reserve the right to abbreviate your service if your phone interferes with your allotted service time.

GUESTS

Seating in our reception area is limited, therefore, we ask that you not bring company with you to your appointment. Our salon floor is reserved for clients receiving services.  Non-appointed guests will not be allowed beyond the reception area.

NO CHILDREN under 13

We mean it. Please arrange childcare prior to your appointment. Clients arriving with young children will be asked to reschedule and charged a $25 cancellation fee.

RESERVATIONS

A Valid credit/debit card is required to secure all reservations. Your card will be authorized when you book the appointment, and charged the day of your appointment. All online mobile app deposits are processed through an SSL secured portal.

PAYMENT

 We accept payment in the form of cash, credit or debit card (Visa, MasterCard, Discover, American Express).

Gratuity is greatly appreciated.

DEPOSITS

Deposits are non-refundable.

LATE ARRIVALS

To ensure timely service to each of our guests, we may need to abbreviate or reschedule your reservation if you arrive more than 15 minutes after your scheduled appointment time.

PREPARING FOR YOUR APPOINTMENT

Please arrive with your hair free of heavy oils/grease, twists, braids, or dirt/debris from recently removed extensions. A $25 up-charge will be applied to hair that is excessively tangled, matted, or dirty. Your appointment may need to be canceled (and charged accordingly) if your hair requires additional prep time.